Last Updated: 14 August 2026

Thank you for purchasing the Discovery Process from Katie Lewis.

I genuinely want every customer to receive value from the Discovery Process and make an informed decision about whether this business opportunity is the right fit for them. Please read this Refund Policy carefully before making your purchase.

1. Overview

The Discovery Process is a digital educational product designed to provide you with the information, training and support needed to evaluate the online business opportunity.

As the Discovery Process provides immediate access to digital content, my refund policy is set out below.

2. 14-Day Action-Based Money Back Guarantee

I offer a 14-Day Action-Based Money Back Guarantee because I genuinely encourage you to fully engage with the Discovery Process before deciding whether it is right for you.

To qualify for a full refund, you must submit your request within 14 days of your purchase date and complete all of the following requirements:

Watch all Discovery Process training videos.

Complete and submit your Coaching Questionnaires.

Book and attend your 1-to-1 Business Set-Up Call.

These steps are designed to ensure you have fully explored the Discovery Process and received the guidance and support available before making your decision.

Failure to complete any of the above requirements will mean you are not eligible for a refund under this voluntary guarantee.

3. How to Request a Refund

To request a refund, please email:

[email protected]

Please include:

Your full name.

The email address used to make your purchase.

Your purchase date.

Confirmation that you have completed all of the requirements outlined in Section 2.

I may request reasonable evidence that these requirements have been completed before approving your refund request.

If your refund is approved, it will be returned to your original payment method.

4. When Refunds Will Not Be Available

Refunds will normally not be granted where:

Your request is made more than 14 days after your purchase.

You have not completed all of the requirements set out in Section 2.

You do not attend your scheduled 1-to-1 Business Set-Up Call.

You have shared, copied, distributed or reproduced any part of the Discovery Process without permission.

There is evidence of misuse, fraud or abuse of this refund policy.

5. Business Set-Up Call

Attendance at your scheduled 1-to-1 Business Set-Up Call is a mandatory requirement of the 14-Day Action-Based Money Back Guarantee.

If you are unable to attend your scheduled appointment, please provide at least 24 hours' notice, where possible, so your call can be rearranged.

If you fail to attend your scheduled call without prior notice, or choose not to attend, you will not be eligible for a refund under this policy.

In exceptional circumstances, such as serious illness, bereavement or other unforeseen events outside your reasonable control, I may, at my sole discretion, agree to rearrange your appointment without affecting your eligibility for the Action-Based Money Back Guarantee.

6. Payment Processing

Approved refunds will be processed back to your original payment method.

Please allow up to 10 working days for your refund to appear in your account, although many refunds are processed sooner.

7. Your Statutory Rights

This Refund Policy sets out the terms of my voluntary 14-Day Action-Based Money Back Guarantee.

Nothing in this Refund Policy limits or excludes any statutory rights you may have under the laws of England and Wales, including your rights under the Consumer Rights Act 2015 where applicable.

8. Changes to This Refund Policy

I may update this Refund Policy from time to time to reflect changes to my products, services or legal obligations.

The latest version will always be published on my website with the updated revision date.

9. Contact

If you have any questions about this Refund Policy or wish to request a refund, please contact:

Katie Lewis
48 Angus Close
Chessington
Surrey
KT9 2BP

Email: [email protected]